Lapis Consulting Services
We provide a wide range of professional consultancy services customised to deliver the maximum value to our clients.
We don't do "out of the box" or "cookie cutter" services. We provide tailored, bespoke consultancy services that meet YOUR needs.
Our services
At Lapis Consulting, we provide strategic IT service management consultancy tailored to the evolving needs of modern organisations. Our services span operational design, leadership support, and transformation delivery — all rooted in ITIL-certified expertise.
ITIL Practice Assessment & Maturity Review
We evaluate your current ITIL practices to identify strengths, gaps, and opportunities for improvement. Our practical, actionable insights help you streamline operations, increase process maturity, and deliver more value from your IT services.
Tailored Service Management Frameworks
We design and implement customised service management frameworks aligned to your organisation’s unique goals and needs. These frameworks promote high-quality service delivery, optimise risk, and ensure stakeholder value is consistently achieved.
Strategic IT Planning
We work with you to define your organisation’s mission, vision, and service objectives. This strategic clarity enables effective planning and positions your organisation for long-term success in a rapidly evolving digital landscape.
Digital Transformation & Value Realisation
We provide hands-on support throughout your digital transformation journey — helping you unlock benefits, improve service outcomes, and co-create value with your stakeholders.
Operating Model Review & Design
We assess your current IT or service operating model and work with you to redesign it for optimal performance, agility, and alignment with business goals. Our approach ensures the right capabilities, roles, and processes are in place to support sustainable growth and digital transformation.
Talent Management
We support organisations in identifying, developing, and retaining high-performing IT and service management professionals. From role design to capability assessments, we help you build a skilled, resilient workforce aligned with your strategic goals.
Interim Leadership
Need experienced leadership during times of change or transition? We provide interim service management and IT leadership to ensure continuity, stability, and progress. Our hands-on approach allows us to quickly embed within your teams, deliver results, and lay the groundwork for long-term success.
Mentoring & Capability Building
We offer mentoring and coaching for IT and service management professionals at all levels. Whether you're nurturing future leaders or strengthening your current team, our tailored mentoring programs enhance confidence, competence, and career growth—building capability from the inside out.
ITIL Practice Assessment & Maturity Review
Tailored Service Management Frameworks
Strategic IT Planning
Digital Transformation & Value Realisation
Operating Model Review & Design
Talent Management
Interim Leadership
Mentoring & Capability Building
How we work
We observe first
We lift the lid to see what’s really happening — how processes flow, how teams connect, and where the real opportunities lie. Insight first, action second.
We ask the right questions
Curiosity drives clarity. We challenge assumptions, dig deeper, and ask the questions others don’t — unlocking insights that lead to smarter, stronger solutions.
We truly listen
Not just hearing — really listening. We take the time to absorb what you’re saying, understand what matters, and respond with insight, not assumption.
We get the feel of the land
We tune into what’s working — and what’s not. By understanding the rhythms, roadblocks, and realities of your organisation, we lay the groundwork for change that sticks.
We Take a Holistic View
We zoom out to see the full picture — connecting the dots across people, processes, and purpose. With objectivity and insight, we uncover what truly drives success.
We Think Critically
We don’t settle for “that’s how it’s always been.” We question the status quo, challenge assumptions, and uncover smarter ways forward — grounded in logic, curiosity, and fresh perspective.
We Take Collaborative Action
We don’t just advise — we roll up our sleeves and get stuck in. Working side by side with your teams, we co-create solutions, deliver meaningful outcomes, and support you every step of the way. Together, we turn ideas into impact.
